Customers are the key resource upon which the success of any business or organization depend. Without customers, the business would not exist – or not for long anyway.
At any point in time, customers can have single or multiple experiences with you. Each and every are unique moments that can win or lose the customer.
With view on the Macro, and attention to the Micro – our customer experience loyalty (CXL) measurement is a top-down, bottom-up approach that aims to highlight what matters and provide short, mid and long term actionable insights to power your business forwards.